Luxottica Sears Optical - Optical Associate in Rancho Cucamonga, California

65086

GENERAL FUNCTION

The Optical Associate attracts and retains customers by delivering exceptional customer service, fostering customer retention and promoting outstanding associate/doctor satisfaction.

MAJOR DUTIES AND RESPONSIBILITIES

  • Drives profitable store sales by fostering a retail selling culture through the duration of the sales process.

  • Increases customer count through proactively performing customer driving behaviors inclusive of conducing in store Public Announcements (PA), making patient and customer recalls and other in-Host customer awareness activities.

  • Develops professional business relationships with other Associates and Doctors.

  • Assists with ensuring the store is effectively merchandised and presented according to Brand and Company standards.

  • Provides high quality service through accurate measurements, correct pricing and by setting realistic expectations on timelines.

  • Assists with timely implementation of approved Marketing programs by execution of marketing and pricing promotions and initiatives, Company standards for signage and creation of Host awareness.

  • Accurately operates the POS system and accounts for all transactions.

  • Opens and/or closes the store according to store guidelines.

  • Ensures positive and productive host relationships through Host participation, support and satisfaction. As permitted by State law:

  • Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, utilizing optical prescription.

  • Dispenses quality product.

BASIC QUALIFICATIONS

  • High School Diploma or equivalent

  • Basic computer skills

  • Independent and self-motivated

PREFERRED QUALIFICATIONS

  • Previous retail or customer service experience

65086