Luxottica EyeMed - Senior AR Analyst in Mason, Ohio
Requisition ID: 63904
There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same. And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.
Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear. In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands. Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical.
If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.
The Sr. Analyst- Accounts Receivable leads the collections functions within accounts receivable for high risk, complex clients and provides guidance and direction for proper cash application.
The Sr. Analyst- Accounts Receivable will support the Account Managers for high risk, complex clients (including large-size direct clients and mid to large reseller clients). Ensure client requests and/or complaints are researched and follow up is completed in a timely manner.
MAJOR DUTIES AND RESPONSIBILITIES
Manage and prioritize the Collections process for high risk customers.
Interface daily with internal and external clients (via phone, email, etc.) to research and resolve/escalate issues accurately and in a timely manner. Ensure upward and downward communication to keep management and associates properly informed.
Recognize financial opportunities & exposures and escalate appropriately by effectively explaining the underlying issues and proposed solutions.
Run reports and analyze complicated data to identify trends, make forecasts and provide recommendations/solutions that facilitate accurate billing and collection of outstanding balances.
Analyze open receivable trends, including payment frequency and root cause analysis (i.e. denials, over/short payments, membership, rates, etc.).
Work and collaborate with client's HR Representatives, Benefit Coordinators, Billing Representatives, Account Managers, Operations and management to thoroughly understand issues that arise with high risk, complex clients (including large-size direct clients and mid to large reseller clients) in an effort to resolve risk and minimize exposure.
Ensure accurate financial records of client’s accounts. Provide reporting to Account Managers, clients, their broker, TPA and/or auditors upon request.
Assist with and/or complete department reports whose audience includes executive management. Reports include: KPIs, write-offs, bad debt schedule, AR schedules/reporting, DSO, Billing Control/Audit reports, etc.
Provide subject matter expertise for all accounts receivable related matters on projects and in support of other departments including, but not limited to, Finance, Accounting, Account Management, Sales and Operations.
Identify and recommend system/process modifications necessary to improve efficiency and effectiveness.
Ensure accuracy of billing and cash application by internal teams, minimize the amount of unapplied cash and assists internal teams with cash application research and back-up.
Maintain proper controls and works with internal and external auditors as needed.
Perform other duties as needed in the department and provide leadership to team members in manager’s absence
College degree or equivalent experience
3+ years of experience in collections or related field
Strong customer service and communication skills, both oral and written, required
Previous SAP A/R knowledge and experience required
Advanced Microsoft Excel skills
Solid organizational and multi-tasking skills; ability to work well under pressure
Make sound business decisions and understands and adheres to a high level of confidentiality and integrity
Knowledge of vision and / or insurance benefits
Understands third party benefits and administration
Knowledgeable in continuous improvement methods
Knowledge and experience in AS400
Previous Facets experience and knowledge
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Finance & Accounting