Luxottica Director Employee Engagement in Mason, Ohio

Requisition ID: 62338

Store # : 130104 LC Customer Care

Position: Full-Time

At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.

With a career at LensCrafters, you’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.


The Director Employee Engagement will lead the development and implementation of all internal engagement marketing and communication strategies, recognition programs and events in collaboration with functional leaders. Focus is on improving culture and employee engagement. This position will also be responsible for identifying and implementing metrics to measure performance in these areas and to develop action plans and objectives to continuously improve.


  • Develop long-term strategies and sponsor key initiatives to promote and achieve a culture of service excellence and employee engagement within our retail stores, field leadership and corporate office.

  • Lead strategy for employee feedback through focus groups, surveys, town halls, one-on-one interviews, and other methodology; evaluate and apply the data to support decisions and execute action plans

  • Develop and execute annual budgets and proposals, timelines and creative design to increase employee engagement and to sustain the employee culture

  • Develop and execute the production of internal communications, events and program materials, for the purpose of communicating engagement information to employees

  • Collaborate with Operations to ensure engagement initiatives support the customer journey messaging

  • Develop employee recognition strategies to include reviewing, evaluating and making recommendations for recognition programs

  • Strategically collaborate with and build relationships across functional divisions

  • Assess and analyze targeted stakeholders to enable strategic design and implementation of initiatives.

  • Research, evaluate and select vendors according to requirements aligned with the request for proposal


  • Bachelor’s degree or equivalent experience

  • 10+ years’ experience in Employee Engagement, including 3+ years in management capacity

  • 5+ years’ experience in communications role

  • Knowledge of recognition platforms

  • Knowledge of engagement survey process

  • Event planning experience

  • Prior experience developing and deploying an employee engagement strategy across a large organization

  • Ability to work autonomously and act independently

  • Excellent planning and organizational skills

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Human Resources