Luxottica Broker Operations Specialist in Mason, Ohio
Requisition ID: 66145
There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same. And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.
Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear. In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands. Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical.
If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.
The Customer Management Specialist is part of the sales operations team providing overall support for broker relationships. This includes but is not limited to broker commission pay cycle, compliance with insurance regulations, and maintenance of broker appointments and information. The Sales Management Specialist works with a cross functional team across EyeMed including underwriting, sales and account management, and directly with brokers to maintain accurate records within salesforce.com.
MAJOR DUTIES AND RESPONSIBILITIES
Maintains proper internal controls with respect to current broker data.
Maintains the integrity of current broker data in salesforce.com.
Develops, maintains, and monitors reports for departmental requirements.
Monitors system work queues and responds to internal stakeholders and external clients to drive satisfaction.
Builds, enhances, and maintains all current broker information including appointment status, commission payment information, and contact information.
Continues to improve the quality, breadth and depth of the broker information in salesforce.com to enhance broker satisfaction.
Maintains effective, on-going communication with key customer interfaces, including EyeMed sales and account management and broker representatives.
Effectively manages multiple lines of communication including face-to-face, email and phone interactions.
Maintains a working knowledge of interface systems that include salesforce.com and AS400.
Identifies and recommends systems and process modifications as necessary to effectively and efficiently support the needs of the organization.
Maintains detailed knowledge of salesforce.com system/capabilities, and applies knowledge to improve the service to internal EyeMed teams.
Analyzes and evaluates issue trends to ensure continuous improvement.
Supports EyeMed projects and initiatives as needed.
Bachelor’s Degree or equivalent experience
1+ year(s) of experience in business operations
Strong attention to detail
Excellent analytical skills
Advanced computer skills and knowledge of Microsoft Office
Working knowledge of salesforce.com or similar customer management platforms
Knowledge of EyeMed sales and account management process
Previous experience working with healthcare brokers
Understanding of the underwriting process, experience with underwriting partners, and understanding of broker regulations with regards to individual Department of Insurance requirements by state
Strong customer focus and ability to handle sensitive topics with external clients
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Sales / Account Management